Hashtag Expert

Thank you for visiting Shakd, LLC and our Service (“Shakd Apps”). Your privacy is important to us. This notice explains our online information practices and the choices you can make about the way your information is used at our Service.

The Information We Collect

We do not collect personally identifiable information about you – such as your name, address, telephone number, fax number, e-mail address, etc. – unless you choose to complete registration and become a Member and affirmatively consent to our collection of such personally identifiable information.

We do automatically collect certain non-personally identifiable information when you visit our Service. We call this information “Anonymous Data”. Anonymous Data is non-personally identifiable information about your use or the aggregate use of all users that allows us to provide analytics and information on application or Instagram performance, trends, and other metrics that may be useful to users or us. Anonymous Data includes, but is not limited to, the type of browser you are using, the type of operating system you are using, the domain name of your Internet service provider (e.g. Comcast, Verizon FIOS, etc.), the country a mobile device is used in, the time zone of use, the type of mobile device, non-personally identifiable information about use or performance of an Instagram account, and similar information.

We collect your instagram account ID and username which can be used in some cases to personally identify you. This is used, with your permission, to perform the services of the apps including calculating stats and analyzing your accounts. Your Instagram account username is not publicly accessible to other users unless you affirmatively opt-in for it to be.  

We retain your Instagram account username(s) and id(s) in our database indefinitely. Certain calculated analytics containing your Instagram username will remain in our system including hourly and daily data points. These data points contain snapshots of your accounts’ various stats at given times. For example, the number of followers you have. This information can be erased by request.

Unfortunately, we cannot perform the core services of this app without access to your Instagram id(s) and username(s). If you do not login with your Instagram account, we cannot offer you the analytics and stats the application provides.

We also use your Instagram account username and other self-reported information like niche and account type to analyze how you use the application so we can make the experience better for you.

We will not sell your Instagram account data or statistical information unless you affirmatively opt-in for it. We may anonymize your data and then use it to calculate aggregate statistics. For example, we may use your best time to post, your follower count, account niche, and account type to contribute to an aggregated best time to post. With such analytics, however, your username and personally identifiable information will not be accessible.



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Contact Us

Please, email me personally at zach@shakd.io and I'll help you get this sorted.

I cannot link my Facebook/Instagram account with Hashtag Expert. What should I do?

If you have a Business or Creator account, you should be able to do it. You want to make sure your account type is either of the two as this feature is not available for individual accounts.

If you can't connect your Facebook or Instagram business/creator account, let's first remove Facebook business integration.

Once your account is removed, try logging in with Facebook again and connect all your eligible accounts.

If you are still experiencing this issue, try clearing browser cache and cookies.

Go to iPhone Settings → Safari →  Clear History and Website Data. Tap to clear history, cookies, and browsing data. If you wish to keep browsing history but delete cache and cookies, go to Settings → Safari → Advanced → Website Data → Remove All Website Data.

How can I switch social media networks on the Hashtag Expert app?

Our AI technology generates hashtags specific to each social network. Hashtags are generally relevant among multiple networks, but to maximize performance, ensure you have selected the network you want to post on.

Click the down arrow next to the social media icon at the top of the Generate tab. Now tap to select the social channel you want hashtags generated for.

Where can I find my saved hashtags?

To find all your saved hashtags, go to Profile → Collections.

Where/how can I add custom hashtags?

If you want to add custom, branded or campaign hashtags, open Advanced Settings then go to Default Hashtags andtap the arrow.

Next, tap Add Hashtag → write it in the search bar → tap the hashtag from the search list → tap Done → tap Add X Hashtag → tap the back arrow → tap Save.

How many creator or business accounts can I add?

Unlimited. Add as many as you want.

How do I remove Hashtag Expert from my Facebook Account?

Open Facebook, go to Settings & Privacy → Business Integrations → check Hashtag Expert and remove it.

Can I unlink my Facebook account from Hashtag Expert?

Yes, you can. Go to Settings - Support  and chose option - Unlink your Facebook Account.

Why am I being charged during my trial period?

We don’t charge our customers in their trial period. If you’ve signed up on the web, you’ll only be charged after your trial period is over. But if you downloaded the app from the App Store, Apple can charge your card before the trial period is over. That’s because Apple’s policy can override our pricing policy. If Apple has charged you during your trial period, please refer to the Apple Support help article here: https://support.apple.com/en-us/HT204084

I’m new to Hashtag Expert. How do I get started?

If you're a new user, we recommend the beginner's guide to Hashtag Expert to help you get started and get maximum value from the app. Feel free to explore tutorials to know more about individual features.

Where can I find TikTok hashtags?

Hashtag Expert will help you find TikTok hashtags. Select TikTok as your social media on the app and enter the base hashtag to generate suggestions. You may also check recent and trending hashtags.

Can I use Hashtag Expert for LinkedIn hashtags?

Yes. Hashtag Expert generates hashtags for all major social media networks including LinkedIn.

Is Hashtag Expert free to use?

Hashtag Expert offers a 3-day free trial.

Why do some hashtag groups not have ratings?

When hashtag groups are relatively new and don’t have enough data, they don't have ratings. We’re always working on gathering sufficient information, so make sure to come back and check later.

How do I cancel my subscription?

There are two ways to cancel a subscription based on the way you signed up: through Apple (in app purchase) or through our website hashtag.expert (paying with Stripe).

  • Option 1: If you purchased through Apple (in app purchase) open the iPhone/iPad Settings app → tap your name → Subscriptions. Here you can cencel your subscription. To learn more, visit https://support.apple.com/en-us/HT202039
  • Option 2: If you purchased through our website (using Stripe) then you go to Profile  → Settings (gear button at the top right corner) → Membership → Manage Subscription.

How do I edit hashtags?

To edit hashtags, simply tap the pencil icon that says Edit.

Where do I find my membership/subscription status?

Profile  → Settings (gear button at the top right corner) → Membership → Subscription Status.

Can I use the app without linking my Facebook/Instagram account?

Linking your Facebook/Instagram is purely optional, and therefore, you can continue using Hashtag Expert the same way if you choose not to link them. But if you do, you'll get more personalized suggestions and insights.

Why are some hashtag groups marked A, B, C, D, E? What do they mean?

These letters correspond to the ratings. Those with an ‘A’ have the maximum post counts while an ‘E’ signifies that those groups have significantly lower post counts.

Can I use Hashtag Expert on Android devices or my Windows PC?

The Hashtag Expert app works only on the iPhone, iPad. But you can use the Hashtag Expert web app on any device including desktop and phone browser.

Where/how can I download Hashtag Expert?

You can sign up here or visit the App Store.

What is the Hashtag Expert app mobile data usage?

Mobile data usage for Hashtag app is quite low. To check the cellular data usage on your iPhone, please refer to the Apple help article here: https://support.apple.com/en-us/HT201299

Error "No User Found. We couldn’t find your Profile."

It seems there is a problem with the latest iOS 14 update which causes Apple devices to keep losing the connection to Wi-Fi. Internet connections are not established automatically as they should, so users have to go into Settings and reconnect manually to Wi-Fi. First, please make sure your iPhone is updated to the latest iOS version. If you are on cellular internet (mobile data), make sure both iCloud Drive and Hashtag Expert are allowed to use mobile data. The following settings are usually the ones causing problems for many users: Go to iPhone Settings > Mobile Data (Cellular Data) > enable for Hashtags Expert app AND then scroll down to the bottom of the list to enable it for iCloud Drive.

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