FAQ
Hashtag Expert

Thank you for visiting Shakd, LLC and our Service (“Shakd Apps”). Your privacy is important to us. This notice explains our online information practices and the choices you can make about the way your information is used at our Service.

The Information We Collect

We do not collect personally identifiable information about you – such as your name, address, telephone number, fax number, e-mail address, etc. – unless you choose to complete registration and become a Member and affirmatively consent to our collection of such personally identifiable information.

We do automatically collect certain non-personally identifiable information when you visit our Service. We call this information “Anonymous Data”. Anonymous Data is non-personally identifiable information about your use or the aggregate use of all users that allows us to provide analytics and information on application or Instagram performance, trends, and other metrics that may be useful to users or us. Anonymous Data includes, but is not limited to, the type of browser you are using, the type of operating system you are using, the domain name of your Internet service provider (e.g. Comcast, Verizon FIOS, etc.), the country a mobile device is used in, the time zone of use, the type of mobile device, non-personally identifiable information about use or performance of an Instagram account, and similar information.

We collect your instagram account ID and username which can be used in some cases to personally identify you. This is used, with your permission, to perform the services of the apps including calculating stats and analyzing your accounts. Your Instagram account username is not publicly accessible to other users unless you affirmatively opt-in for it to be.  

We retain your Instagram account username(s) and id(s) in our database indefinitely. Certain calculated analytics containing your Instagram username will remain in our system including hourly and daily data points. These data points contain snapshots of your accounts’ various stats at given times. For example, the number of followers you have. This information can be erased by request.

Unfortunately, we cannot perform the core services of this app without access to your Instagram id(s) and username(s). If you do not login with your Instagram account, we cannot offer you the analytics and stats the application provides.

We also use your Instagram account username and other self-reported information like niche and account type to analyze how you use the application so we can make the experience better for you.

We will not sell your Instagram account data or statistical information unless you affirmatively opt-in for it. We may anonymize your data and then use it to calculate aggregate statistics. For example, we may use your best time to post, your follower count, account niche, and account type to contribute to an aggregated best time to post. With such analytics, however, your username and personally identifiable information will not be accessible.

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Contact Us

Please, email me personally at zach@shakd.io and I'll help you get this sorted.

I cannot connect my Facebook/Instagram account with Hashtag Expert after multiple efforts. What should I do?

If you can't connect your Facebook or Instagram business/creator account, let's first remove Facebook business integration. Once your account is removed, try logging in with Facebook again and connect all your eligible accounts.

If you are still experiencing this issue, try clearing browser cache and cookies.

Go to iPhone Settings → Safari. Now scroll down until you see ‘Clear History and Website Data.’ Tap to clear history, cookies, and browsing data.

If you want to keep browsing history but delete cache and cookies, go to Settings → Safari → Advanced → Website Data → Remove All Website Data.

I want to switch social media on the app? Where/how can I do it?

To switch social media, open configuration. Now tap to select the social media channel you want hashtags generated for. To learn more, check this article about app configuration.

Where can I find my saved hashtag groups?

You'll find all your saved hashtags in 'Collections' that is on the 'Profile' tab. We've two excellent guides for Collections and Profile.

Where/how can I add custom hashtags?

If you have a custom hashtag that you want to add, open the app configuration and go to 'Default Hashtags'. Now add your branded or campaign hashtags there, and all your hashtag groups will contain those. Learn more about app configuration in this guide.

How many creator or business accounts can I add?

Unlimited. Add as many as you want.

Where can I choose my social media?

Open the app configuration. If you're on the 'Generate' tab or 'Trending' tab, locate the search bar on top. Look to the right. It's the yellow button with three horizontal bars. Tap that, and now tap any of the social media icons.

How do I remove Hashtag Expert connection to my Facebook

On Facebook, go to Settings & Privacy → Business Integrations → check Hashtag Expert and remove it.

Can I unlink my Facebook/Instagram?

Can I unlink my Facebook/Instagram?Go to Settings - Support  and chose option - Unlink your Facebook Account.

Where did all the different Algorithms go?

Multiple algorithms were confusing for most of our users and new algorithm is much better, relying on millions of hashtags to determine and generate best one for you, we removed the earlier algorithms.

I cannot link my Instagram or Facebook account with Hashtag Expert.

If you have a Business or Creator account, you should be able to do it. You want to make sure your account type is either of the two. If you still have trouble, send us a report. This feature is not available for individual accounts.

Why am I being charged during my trial period?

We don’t charge our customers in their trial period. If you’ve signed up on the web, you’ll only be charged after your trial period is over. But if you downloaded the app from the App Store, Apple can charge your card before the trial period is over. That’s because Apple’s policy can override our pricing policy. If Apple has charged you during your trial period, please refer to the Apple Support help article here: https://support.apple.com/en-us/HT204084

I’m new to Hashtag Expert. How do I get started?

Hashtag Expert is easy to install and use. To know how to get started, read the Hashtag expert Guide. You can also explore the tutorials.


Where can I find TikTok hashtags?

Hashtag Expert is the best tool to search and generate TikTok hashtags. Sign up for free and we'll help you find trending TikTok hashtags for your category. Want to learn more? Explore our guide to using TikTok hashtags.


Can I use Hashtag Expert for LinkedIn hashtags?

Yes. Hashtag Expert generates hashtag suggestions for LinkedIn.


Is Hashtag Expert free to use?

Hashtag Expert offers a 7-day free trial. You can sign up here to activate this offer. Remember, you’ll need an iPhone, iPad, Macbook to use the app.


Why no ratings available for some hashtag groups?

Sometimes, you’ll notice that certain hashtags are not assigned to any of these groups. That’s because they’re relatively new and don’t have enough data. As we’re always working on gathering sufficient relevant information, come back to check later.


How do I cancel my subscription?

There are two ways to cancel a subscription based on the way you signed up: through Apple (in app purchase) or through our website hashtag.expert (paying with Stripe).
If you purchased through Apple (in app purchase) then simply go to Settings -> Purchases -> How to Cancel Subscription which should give you tutorial on what you need to do.
If you purchased through our website (using Stripe) then you go to Settings -> Purchases -> Manage Subscription -> Website. This should open Stripe customer portal where you can cancel subscription.


How do I edit hashtags?

To edit the hashtags, simply tap the pencil icon that says Edit. Now just tap to select the hashtags you want to edit or delete. Next, tap delete hashtags. You can read more about editing hashtags in this blog.

Where do I find subscription information?

If you navigate to Profile tab, and then open Settings you will see multiple options. Clicking on Purchases opens multiple options, like Subscription Status, How to Cancel Subscription, Restoring if you already purchased and other ones.


I am a creator. Can I use the app without linking my Instagram account?

Yes, you can use the app without linking your Instagram, so it's not mandatory. But if you link your Facebook/Instagram account, we'll be able to give you more personalized hashtag suggestions and insights.

Is it mandatory to link my social media accounts for the app to work?

No, it’s not mandatory. If you're a creator or have a business account with Facebook, you can add your accounts to Hashtag Expert. It's purely optional. But adding your accounts can make your hashtag suggestions more personalized.

Why are some hashtag groups marked A, B, C, D, E? What do they mean?

These letters correspond to the ratings. Hashtag Expert constantly collects feedback from its community members, so those with an ‘A’ have the maximum post counts while an ‘E’ signifies that those groups have significantly lower post counts.


I have an android phone. Can I use Hashtag Expert?

At present, the Hashtag Expert app works only on the iPhone. When we release an android version, we’ll let you know. Subscribe to our mailing list.


How can I download Hashtag Expert?

You can sign up here or visit the App Store.

What is Hashtag Expert?

Hashtag expert is the #1 hashtag generator app on the App Store! It saves you time by helping you find personalized and optimized hashtags for your social media accounts. Browse millions of trending hashtags and see advanced analytics and performance reports on them. It's the perfect tool for small businesses, individuals, and influencers looking to grow their accounts organically!

What is the Hashtag Expert app mobile data usage?

Mobile data usage for Hashtag app is quite low. To check the cellular data usage on your iPhone, please refer to the Apple help article here: https://support.apple.com/en-us/HT201299


Error "No User Found. We couldn’t find your Profile."

It seems there is a problem with the latest iOS 14 update which causes Apple devices to keep losing the connection to Wi-Fi. Internet connections are not established automatically as they should, so users have to go into Settings and reconnect manually to Wi-Fi. First, please make sure your iPhone is updated to the latest iOS version. If you are on cellular internet (mobile data), make sure both iCloud Drive and Hashtag Expert are allowed to use mobile data. The following settings are usually the ones causing problems for many users: Go to iPhone Settings > Mobile Data (Cellular Data) > enable for Hashtags Expert app AND then scroll down to the bottom of the list to enable it for iCloud Drive.

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