F&Q
Hashtag Expert

Thank you for visiting Shakd, LLC and our Service (“Shakd Apps”). Your privacy is important to us. This notice explains our online information practices and the choices you can make about the way your information is used at our Service.

The Information We Collect

We do not collect personally identifiable information about you – such as your name, address, telephone number, fax number, e-mail address, etc. – unless you choose to complete registration and become a Member and affirmatively consent to our collection of such personally identifiable information.

We do automatically collect certain non-personally identifiable information when you visit our Service. We call this information “Anonymous Data”. Anonymous Data is non-personally identifiable information about your use or the aggregate use of all users that allows us to provide analytics and information on application or Instagram performance, trends, and other metrics that may be useful to users or us. Anonymous Data includes, but is not limited to, the type of browser you are using, the type of operating system you are using, the domain name of your Internet service provider (e.g. Comcast, Verizon FIOS, etc.), the country a mobile device is used in, the time zone of use, the type of mobile device, non-personally identifiable information about use or performance of an Instagram account, and similar information.

We collect your instagram account ID and username which can be used in some cases to personally identify you. This is used, with your permission, to perform the services of the apps including calculating stats and analyzing your accounts. Your Instagram account username is not publicly accessible to other users unless you affirmatively opt-in for it to be.  

We retain your Instagram account username(s) and id(s) in our database indefinitely. Certain calculated analytics containing your Instagram username will remain in our system including hourly and daily data points. These data points contain snapshots of your accounts’ various stats at given times. For example, the number of followers you have. This information can be erased by request.

Unfortunately, we cannot perform the core services of this app without access to your Instagram id(s) and username(s). If you do not login with your Instagram account, we cannot offer you the analytics and stats the application provides.

We also use your Instagram account username and other self-reported information like niche and account type to analyze how you use the application so we can make the experience better for you.

We will not sell your Instagram account data or statistical information unless you affirmatively opt-in for it. We may anonymize your data and then use it to calculate aggregate statistics. For example, we may use your best time to post, your follower count, account niche, and account type to contribute to an aggregated best time to post. With such analytics, however, your username and personally identifiable information will not be accessible.

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Contact Us

Please, email me personally at zach@shakd.io and I'll help you get this sorted.

Why am I being charged during my trial period?

We don’t charge our customers in their trial period. If you’ve signed up on the web, you’ll only be charged after your trial period is over. But if you downloaded the app from the App Store, Apple can charge your card before the trial period is over. That’s because Apple’s policy can override our pricing policy. If Apple has charged you during your trial period, please refer to the Apple Support help article here: https://support.apple.com/en-us/HT204084

I’m new to Hashtag Expert. How do I get started?

Hashtag Expert is easy to install and use. To know how to get started, read the Hashtag expert Guide.


Where can I find TikTok hashtags?

Hashtag Expert tool is the best TikTok hashtag generator. Sign up for free and start generating TikTok hashtags to grow your follower counts.


Can I use Hashtag Expert for LinkedIn hashtags?

Yes. Hashtag Expert generates hashtag suggestions for LinkedIn.


Is Hashtag Expert free to use?

Hashtag Expert offers a 7-day free trial. You can sign up here to activate this offer. Remember, you’ll need an iPhone, iPad, Macbook to use the app.


Why no ratings available for some hashtag groups?

Sometimes, you’ll notice that certain hashtags are not assigned to any of these groups. That’s because they’re relatively new and don’t have enough data. As we’re always working on gathering sufficient relevant information, come back to check later.


How do I cancel my subscription?

There are two ways to cancel a subscription based on the way you signed up: through Apple (in app purchase) or through our website hashtag.expert (paying with Stripe).
If you purchased through Apple (in app purchase) then simply go to Settings -> Purchases -> How to Cancel Subscription which should give you tutorial on what you need to do.
If you purchased through our website (using Stripe) then you go to Settings -> Purchases -> Manage Subscription -> Website. This should open Stripe customer portal where you can cancel subscription.


How do I edit hashtags?

To edit the hashtags, simply tap the pencil icon that says Edit. Now just tap to select the hashtags you want to edit or delete. Next, tap delete hashtags.

Where do I find subscription information?

If you navigate to Profile tab, and then open Settings you will see multiple options. Clicking on Purchases opens multiple options, like Subscription Status, How to Cancel Subscription, Restoring if you already purchased and other ones.


Can I use the app without linking my Instagram account?

Yes, you can use the app without linking your Instagram account. But when you change the algorithm to Personalized, you have to link your Instagram account.


Is it mandatory to link my social media accounts for the app to work?

No, it’s not mandatory. Only in certain cases, such as when you want hashtag suggestions personalized to your Instagram profile, you’ll have to link your accounts to the app.


Why are some hashtag groups marked A, B, C, D, E? What do they mean?

These letters correspond to the ratings. Hashtag Expert constantly collects feedback from its community members, so those with an ‘A’ have the maximum post counts while an ‘E’ signifies that those groups have significantly lower post counts.


I have an android phone. Can I use Hashtag Expert?

At present, the Hashtag Expert app works only on the iPhone. When we release an android version, we’ll let you know. Subscribe to our mailing list.


How can I download Hashtag Expert?

You can find our hashtag generator app on App Store. Click here to visit the app page.



What is Hashtag Expert?

Hashtag expert is the #1 hashtag generator app on the App Store! It saves you time by helping you find personalized and optimized hashtags for your social media accounts. Browse millions of trending hashtags and see advanced analytics and performance reports on them. It's the perfect tool for small businesses, individuals, and influencers looking to grow their accounts organically!

What is the Hashtag Expert app mobile data usage?

Mobile data usage for Hashtag app is quite low. To check the cellular data usage on your iPhone, please refer to the Apple help article here: https://support.apple.com/en-us/HT201299


Error "No User Found. We couldn’t find your Profile."

It seems there is a problem with the latest iOS 14 update which causes Apple devices to keep losing the connection to Wi-Fi. Internet connections are not established automatically as they should, so users have to go into Settings and reconnect manually to Wi-Fi. First, please make sure your iPhone is updated to the latest iOS version. If you are on cellular internet (mobile data), make sure both iCloud Drive and Hashtag Expert are allowed to use mobile data. The following settings are usually the ones causing problems for many users: Go to iPhone Settings > Mobile Data (Cellular Data) > enable for Hashtags Expert app AND then scroll down to the bottom of the list to enable it for iCloud Drive.

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